Maruhan-ism
Maruhan's Purpose and Highest Order of Value
Our business is to provide places where people can experience joy and comfort, as we aim to refresh people, both physically and mentally, and to encourage them to tackle their day-to-day affairs. These are how we wish to contribute to the satisfaction of a happy and hopeful society.
Mental Attitudes
Originality and Ingenuity, Sincerity and Effort, Trust and Service
For Society: A Company-wide Approach and Stance
Corporate Social Responsibility and Social Contribution
We will tackle various social problems earnestly and each of us will fulfill our duty as a member of high quality company.
We will achieve relationships with our local society through providing community centers to our neighbors.
Be a pioneering company
We will always seek new challenges as a pioneering front-runner and aim to develop the Pachinko industry to receive wider recognition to society as a leading company.
Values
We define “entertainment” as an accumulation of exciting and comforting vibrations.
Organizational Philosophy
Expression of Dreams
We participate voluntarily in Maruhan with passion and seek for our dreams come true.
Challenge Without Fear of Failure
To create Maruhan’s future, we will continue to be an organization that evolves through challenge and never be satisfied with the current situation.
Maruhan as a Team:
We will continue to be an independent organization that all of us have strong relationship through sharing delights and helping each other.
Standards of Conduct for Our Employees
Always think of customers
Our mission is to satisfy our customers. When problems occur, we return to our mission and make our decisions by considering how can we make our customers more satisfied.
Creating Maruhan Fans
We will always consider things from customers’ point of view and share pleasure together. We believe this leads our customers to become Maruhan fans.
Doing our best
We will try our best to entertain our customers, not only just answering their needs but making them impressed.
Be independent
We each will be independent—without blaming others or environment, focus on what the individual can do, think and behave on one’s own.
1 + 1 can be more than 3
Each of us will deepen our mutual trust by caring others. The fair teamwork shall be exercised when the independent individuals cooperate one another, which generates a synergistic effect.
Encouraging Others
We will appraise each other’s strong points and praise when one try to more forward to make things better so that we can maximize our potential.
What’s Right is Right
We dare to say what’s right is right, and never confound right and wrong. No matter who said or what done.